the legal stuff
1. General Terms
1.1. The following terms and conditions apply to passengers booking with atransfer.eu.
1.2. By accessing, browsing and using atransfer.eu or any of the website′s applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
1.3. These pages, the content and infrastructure of these pages, and the online transfer reservation service provided on these pages and through the website are owned, operated and provided by atransfer.eu.
2.1. Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts the atransfer.eu Terms and Conditions on behalf of each member of the party.
2.3. atransfer.eu will endeavor to honor requests made in the Special Requests box, but is not obliged to do so.
2.4. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. If the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination/ departure town.
2.5. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialing Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Pick-up times can vary due to weather or high levels of traffic, etc.. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their Transfer Service Provider on the number provided on their Transport Voucher to confirm their pick-up time. Failure to check for messages or to contact your Transfer Service Provider if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher.
2.6. You can change your reservation details using email or by phone not less than 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. atransfer.eu will endeavor to honor requests for modifications, but is not obliged to do so.
3. Prices and Payments
3.1. Payment is required at the time of booking. At this time during 48 hours atransfer.eu will issue a Booking Receipt. If atransfer.eu is able to provide the service a confirmation email (Transport Voucher) will then be sent to the Client. If atransfer.eu is unable to provide the service a cancellation email will be sent to the Client. All payments made for a booking will be refunded in the same currency used for payment, if it is cancelled by atransfer.eu. A Booking Receipt is not a valid confirmation of a booking.
3.2. The confirmation email (Transport Voucher) is the ticket. This must be presented to the Transfer Service Provider or his representative for both the outward and return trip.
3.3 Payments can be made online using credit card. Payments can be made in EUR (or other currencies that your cc issuer provides).
3.4 Payment processing is provided by the payment platform Paysera.lv, therefore our company transfers the personal data necessary for the execution of payments to the owner of the platform – a licensed payment institution Paysera LT, UAB.
4.1. Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Customers travelling to ski resorts may also travel with one ski or snowboard bag per person. Any excess baggage must be declared at the time of booking. atransfer.eu reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items.
4.3. All atransfer.eu vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.
4.4. Passengers are not permitted to carry alcoholic beverages onto atransfer.eu vehicles for the purposes of consuming them therein.
4.5. atransfer.eu reserves the right (and delegates to Transfer Service Provider′s drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behavior is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.
4.6. Smoking is not permitted in vehicles.
4.7. If a transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 60 minutes free of charge, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting your driver in advance on the number provided on your Transport Voucher, at a cost of € 50 per hour or part thereof, subject to availability. In the case delays it is the responsibility of the Passenger(s) to contact the driver on the number provided on the Transport Voucher; this should be done as soon as the Passenger becomes aware of the delay.
5.1. Cancellations must be made by email and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact atransfer.eu – Contact Us. Cancellations must be made more than 4 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, atransfer.eu, at its absolute discretion may refund the cost of the transfer.
! We kindly ask you to make your reservation if you are sure about your journey, otherwise you will lose your money paid for payment processing, order processing and transporter reservation payment that will not be returned.
5.2. The refund of the cost is subject to the following conditions:
- Cancellations made less than 3 days in advance of the outbound date of travel — 10% refund of the cost.
- Cancellations made 3-9 days in advance of the outbound date of travel — 30% refund of the cost.
- Cancellations made 10-29 days in advance of the outbound date of travel — 50% refund of the cost.
- Cancellations made 30 and more days in advance of the outbound date of travel — 80% refund of the cost.
atransfer.eu maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.
6. Liability of Transfer Service Provider
6.1. Transfer Service Provider will endeavor to carry the Passenger(s) with the maximum of comfort to their destination at the time shown on their Transport Voucher. Transfer Service Provider will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):
- Accidents causing delays to the vehicle.
- Restricted vehicular access.
- Exceptional or severe weather conditions.
- Compliance with requests of the police or government officials.
- Vandalism and/ or terrorism.
- Unforeseen traffic delays.
- Industrial action by third parties.
- Other circumstances beyond our control.
6.2. If a transporter is not able to fulfill his functions and drive passenger(s) to a place and at time specified in the voucher due to emergency circumstances, then a similar vehicle or a vehicle of a higher class will be offered. The difference will be covered if the vehicle is worse than ordered.
6.3. In case clients have missed their flight because of transporters delay which is not transporters fault, then transporter is obligated to pay back 100% of the provided transfers price within 14 days. Transporter don’t reimburse any other costs like flight tickets, hotel etc.
7.1. Save disclosures required by law in any relevant jurisdiction and the disclosure of your name and e-mail address for completing your booking with the relevant transfer service provider, atransfer.eu will not disclose your personal information to third parties without your consent.
8.1. Nothing can affect the consumer′s statutory rights.
8.2. ALL DISPUTES ARE DEALT WITH THE COURT OF THE REPUBLIC OF ESTONIA.
9. Terms and conditions are applicable for all transfers provided by atransfer.eu – doesn’t matter through which agency or booking platform is the booking booked.
10. Contact information: firstname.lastname@example.org
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our webste
- Improve, personalize, and expand our webste
- Understand and analyze how you use our webste
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Cookies and Web Beacons
Like any other website, Amber Transfers – airport transfer company uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read “What Are Cookies”.
Google DoubleClick DART Cookie
Our Advertising Partners
Advertising Partners Privacy Policies
Note that Amber Transfers – airport transfer company has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Amber Transfers – airport transfer company does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.